At Noir || Safavieh Sales Store, we take pride in offering designer furniture that transforms your living spaces. While we meticulously curate each piece in our Bedroom, Dining Room, Home Office, Living Room, and Outdoor collections, we understand that sometimes a return or exchange may be necessary.

Note: Due to the custom nature of our designer furniture, certain items marked “Final Sale” cannot be returned or exchanged. This typically includes:

  • Custom upholstery or fabric selections
  • Personalized or monogrammed items
  • Clearance or specially discounted pieces

Our Return Policy

We accept returns within 15 days of delivery for most items in their original, unused condition with all tags and packaging intact. To initiate a return:

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order with your request.
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for return.
  3. Receive Authorization: We will respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  4. Pack Carefully: Repackage the item in its original packaging with all protective materials.
  5. Ship Back: Send the item to our warehouse at the address provided in your authorization email. We recommend using a trackable shipping method.

Exchange Process

For exchanges of equal or greater value:

  1. Follow the same initial steps as the return process
  2. Specify the replacement item you desire from our collections
  3. We will process your exchange once the original item is received and inspected
  4. Any price differences will be charged or refunded accordingly

Refund Information

Once your return is received and inspected (typically within 3-5 business days of arrival at our warehouse):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-7 business days
  • PayPal refunds typically appear within 24-48 hours
  • The original shipping fee is non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear Noir || Safavieh Customer Service, I would like to request a return for the following item(s) from my order #[Your Order Number]: – Item Name: [Product Name] – SKU: [If available] – Quantity: [Number] – Reason for Return: [Please specify] [For exchanges, please add: I would like to exchange this for: [Product Name] from your [Collection Name] collection.] I confirm that the item(s) is/are in original condition with all tags and packaging intact. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number] [Your Email Address]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We will arrange for a replacement or return at no cost to you

Designer Care Tip: To maintain the value of your investment pieces, we recommend keeping all original packaging for at least the duration of the return period, especially for items from our Home Office and Living Room collections which often contain delicate finishes.

For any questions about our returns policy while selecting furniture for your Bedroom, Dining Room, or Outdoor spaces, please don’t hesitate to contact our customer service team.