Welcome to Noir || Safavieh Sales Store’s FAQ section. We’ve compiled answers to common questions about our designer furniture, delivery services, and shopping experience to help you transform your space with confidence.
About Our Products
What types of furniture do you specialize in?
We curate high-end designer furniture collections for every room in your home, including Bedroom, Dining Room, Home Office, Living Room, and Outdoor spaces. Each piece, like our signature Adeline Display Cabinet or Amelia Desk, is selected for its refined design and quality craftsmanship.
How do I know if a piece will fit my space?
All product pages include detailed dimensions. We recommend measuring your space carefully and comparing it with our listed measurements. If you need assistance visualizing, our customer service team can provide additional guidance.
Ordering & Account
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for a secure checkout experience.
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.
Shipping & Delivery
What are my shipping options?
We offer two premium shipping services:
– Standard Express Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after processing
– Free Standard Shipping: For orders $50+, via EMS, delivered in 15-25 business days after processing
– Standard Express Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after processing
– Free Standard Shipping: For orders $50+, via EMS, delivered in 15-25 business days after processing
Do you ship internationally?
Yes! We proudly offer global delivery (excluding parts of Asia and select remote regions). Our world-class carriers ensure your designer furniture arrives safely wherever you are.
How long does order processing take?
All orders undergo a 1-2 business day quality check before shipping. You’ll receive tracking information directly to your inbox once your order is on its way.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. If your item doesn’t meet your expectations, we’ll make the return process as effortless as your shopping experience.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, please contact us at [email protected] immediately.
Customer Service
How can I contact your customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours and are happy to help create your perfect delivery plan or answer any questions.
Where is your showroom located?
Visit us at our Lancaster showroom: 448 Tibbs Avenue, Lancaster, US 17601. Experience our furniture collections in person and receive personalized design advice.
Still have questions? Our team at Noir || Safavieh Sales Store is committed to providing the same sophistication in customer service that we put into our furniture designs. Reach out anytime—we’re honored to be part of your design journey.